This privacy notice describes how AC Housedeigns & Construction Ltd handles personal information collected through www.ac-housedesigns.co.uk in accordance with GDPR.

If you do not agree to this privacy notice, you should cease using this website and you should not provide your personal information to us.

1. PERSONAL INFORMATION WE MAY COLLECT FROM YOU

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. Personal Information we may collect through our Website includes:

• your name, postal address, email address, phone number, occupation and other contact information;

• information regarding your dealings with us;

• any interest you have in relation to our services or our practice areas;

• any information you may voluntarily submit to us by completing any form on our Websites; and

• details of your visits to and usage of our Website.

We may collect Personal Information in various ways:

• from any form you may complete and submit through our Website, for example information collected from the “Contact Us” page of our Websites;

• from the content of surveys that you may complete on our Websites;

• from session ‘cookies’ and other similar tools deployed on parts of our Websites that can only be accessed by authenticated users who are logged into the Website (for further information regarding cookies used on our Websites, please see our separate Cookie Policy);

• when you provide information as a client in connection with us providing professional services to you. Such information may be collected through www.ac-housedesigns.co.uk when clients access the website and click on client links within this Website. Access will be subject to the terms of business we have with clients and any additional terms and conditions of use attached to those sites; and

• from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties.

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2. LEGAL BASES FOR PROCESSING PERSONAL INFORMATION

We process Personal Information for our legitimate business interests (outlined in section 5 below), to perform contracts that you may have with us (for example if you use client services accessed through the Websites) and to comply with our legal obligations. Where applicable laws require that we obtain your consent to collect and process your Personal Information, we will obtain your consent accordingly. When we obtain your consent, EU law (where it applies) gives you the right to withdraw your consent. You can do this at any time by contacting us using the details at the end of this privacy notice. In some jurisdictions, your use of the Websites may be taken as implied consent to the collection and processing of Personal Information as outlined in this privacy notice.

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3. HOW WE MAY USE YOUR PERSONAL INFORMATION

We may use Personal Information about you for our legitimate business interests, including the following:

• to correspond with you, notify you of events or changes to our service, or otherwise to fulfil your requests and respond to your queries and requests for information, which may include marketing to you (subject to applicable laws);

• for the purposes of providing professional services to you via AC Housedesigns & Construction Limited applications; such services will be subject to additional terms and conditions of use including privacy; and

• for data analysis, audits, fraud monitoring and prevention, and developing new products, enhancing, improving or modifying our Websites, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

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4. DISCLOSURE OF YOUR PERSONAL INFORMATION

AC Housedesigns & Construction Ltd will keep your information confidential, but may disclose your Personal Information in the following circumstances:

• to its affiliates who provide support and assistance in delivering core services to clients;

• to third party service providers such as entities providing customer service, email delivery, auditing, hosting our website and other services;

• in order to enforce or apply our Website terms of use, or to protect the rights, privacy, safety or property of AC Housedesigns & Construction Ltd, our clients, affiliates or other parties;

• to any courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence, if we are subject to a request for assistance or if we are under a legal obligation to disclose your Personal Information;

• in accordance with the separate terms and conditions of use that may attach to AC Housedesigns & Construction Ltd website links.

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5. OTHER INFORMATION WE MAY COLLECT

“Other Information” is any information about Website users that does not directly identify an individual. Where Other Information is capable of being used indirectly or combined with other information to identify an individual, we treat Other Information in the same way as Personal Information under this privacy notice. AC Housedesigns & Construction Ltd may collect Other Information in various ways. For instance, when you visit our Website, our server may record your IP address. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Websites.

Cookies: Additionally, when you visit our Websites, AC Housedesigns & Construction Ltd may store a ‘cookie’ on the hard drive of your computer. Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the Websites, pages visited, language preferences, and other anonymous traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalise your experience while using the Websites and to recognise your computer in order to assist your use of the Websites. We also gather statistical information about use of the Websites in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them. You can control the way in which cookies are used by altering your browser settings. You may refuse to accept cookies by activating the setting on your browser that allows you to reject cookies. However, if you select such a setting, this may affect the functioning of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access or log on to our Websites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Google Analytics: Our Websites use Google Analytics, which uses cookies and similar technologies to collect and analyse information about use of the Websites and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and you can opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Do Not Track signals: Please note that our Websites do not recognize or respond to any signal which your browser might transmit through the so-called ‘Do Not Track’ feature your browser might have. Enabling such feature on your browser will not necessarily affect the way in which our Websites operate, and if you wish to disable cookies on our Websites, you should not rely on any ‘Do Not Track’ feature your browser might have.

From you: Information such as your preferred means of communication is collected when you voluntarily provide it.

 

6. AGGREGATED DATA

We may aggregate data about Website users or analytical purposes. Aggregated data is not capable of being used to identify individuals and is not treated as Personal Information under this privacy notice.

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7. SECURITY

AC Housedesigns & Construction Ltd maintains appropriate technical and organisational security measures to protect the security of your data against loss, misuse, unauthorised access, disclosure or alteration. Despite this, the security of the transmission of information via the Internet cannot always be guaranteed and you acknowledge this in your access and use of our Websites. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact & Comments” section below.

 

8. CHOICES AND ACCESS

You may opt out from receiving marketing-related communications from us on a going-forward basis by contacting us. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out. If you would like to review, correct, update, suppress, or restrict the processing of your Personal Information or request a copy of Personal Information about you, you may contact us by sending us an email at ageorgi3@hotmail.com or sending your request by postal mail to the address provided in the “Contact & Comments” section below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

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9. HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored.

We keep the personal information listed below for up to 6 years. We will then dispose your information by obfuscating it from our data bases, from both our servers and also in the cloud.

Personal information

• contact details such as name, email address, postal address and telephone numbers including any telephone number collected by our telephone system when you call us

• identification information such as your date of birth

• financial information such as bankruptcies and other financial information and county court judgements

• where applicable, details of any vulnerabilities in customers' personal circumstances identified and the support offered

• information about the nature of your business and commercial assets

• information obtained through our use of cookies. You can find out more about this in our cookies policy (see item 5)

• your marketing preferences

Sensitive personal information

• details regarding criminal offences, including alleged offences, criminal proceedings, outcomes and sentences (previous criminal convictions)

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

• Please contact us at 07967 544412 ageorgi3@hotmail.com or write to 81 High Street, EN6 5AS  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us ageorgi3@hotmail.com or telephone 07967 544412 or write to Salisbury House, 81 High Street, EN6 5AS.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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10. USE OF WEBSITES BY MINORS

The Websites are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Information through the Websites.

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11. SENSITIVE INFORMATION

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., national identification numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Websites.

 

12. CHANGES TO OUR PRIVACY NOTICE

From time to time, we may change our privacy notice. The effective date of this privacy notice, as indicated at the beginning of this privacy notice, indicates the last time this privacy notice was revised. Checking this effective date allows you to determine whether there have been changes since the last time you reviewed the notice. We will notify you of changes to this privacy notice by posting the revised privacy notice on our Website.

 

13. CONTACT & COMMENTS

If you have any questions or comments regarding this privacy notice, please contact Aris Georgiou (Director/CEO) of AC Housedesigns & Construction Ltd, 81 High Street, EN6 5AS or at ageorgi3@hotmail.com. You have the right to provide a comment or lodge a complaint with a supervisory authority regarding this privacy notice.